Store policy

If you need help with your order, please don't hesitate to contact us at

We aim to reply within 2 working days (Mon - Fri) to discuss your requirements. Weekend and Bank Holiday enquiries will be answered within 2 working days.

Delivery charges

A minimum packing and delivery charge of £1.27 applies to all postal orders unless otherwise stated. Gifts bought for our animals will not incur a packing or delivery charge. We use Royal Mail to deliver orders and aim to despatch goods as quickly as possible, but please allow up to 28 days for delivery. Unfortunately, we are unable to accept orders through the online shop for deliveries outside the UK mainland.


We currently deliver to all UK mainland addresses with a Royal Mail postcode. For delivery outside the UK, please contact for delivery charges.


All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available, we will contact you to discuss alternatives or to issue a refund.

Complaints and problems

If for any reason you are not satisfied with your order please email We endeavour to respond to all complaints within 2 working days.

Returns and refunds


Please see our terms and conditions below. To arrange a refund, exchange, return or discuss any other issues please contact us first by emailing

We do not offer exchanges or refunds on any of our products unless faulty. You can contact us by email at to notify us of faulty or damaged goods.

Sale items cannot be refunded or exchanged, unless faulty.

To return your product, you should mail your product to: Online Shop, Rain Rescue, Summerfield Lodge, Moat Lane, Rotherham, S66 1DZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance that covers the amount of the goods being returned. We accept no responsibility for returned goods being lost/damaged in the post, for goods that don’t reach us and / or good received that cannot be traced back to the purchaser.

Vouchers, Gifts for our Dogs and Cats and Dog and treats cannot be returned or refunded under any circumstances. 


Please do not send your purchase back to the manufacturer.

Christmas delivery 2018

The final day for guaranteed Christmas delivery is Monday 17th December.

Accepted Payment Methods

Credit / Debit cards


Updated 29/12/2018

© 2019 Rain Rescue

Registered Charity 1115089

Summerfield Lodge, Moat Lane, Rotherham, South Yorkshire, United Kingdom